Background

This unit is for Hotel and Restaurant students and staff

Hotel Vocabulary

Hotel Vocabulary List and a Quiz you can take to check if you know the words
HOTEL VOCABULARY 1 HOTEL VOCABULARY 2 HOTEL VOCABULARY 3 Test and practise your vocabulary

Hotel Dialogues

At The Hotel – reception desk 1 (4:03) Checking in at a hotel, with subtitles and repetitions
Checking into a hotel 2 (2:40) Checking in at a hotel, with subtitles
AT THE HOTEL- reception desk 2 (2:34) Checking in at a hotel, no subtitles
At a hotel (3:50) Model dialogues on checking in and checking out of a hotel, with subtitles
Conversations At A Hotel (3:15) Several model dialogues that may occur at a hotel
Complaints at the hotel room (0:49) Customer complains about the shower
Problems at a hotel (2:34) A receptionist talking on the phone, taking complaints
Taking a Reservation Example sentences, a dialogue and a quiz
Check in and Check out Example sentences, a dialogue and a quiz

On the Phone

Calling to Get a Reservation Listen to six (6) versions of the same conversation with the scripts visible.
Hotel Reservations Listen to the dialogue.
How to make hotel reservations (19:39) A complete, natural dialogue with the script. The dialogue is followed by explanations / teaching of the dialogue.
Hotel Dialogues A phone reservation followed by checking in and checking out. Example dialogues to read.

Listen to your Hotel Customer

Script: Hotel Phrases
Arrival

Inquiries

Requests

Complaints

Going Out

Checking Out

Restaurant Vocabulary

Sentences in English Useful sentences for the guest and the waiter
English expressions for waiters, waitresses, and restaurant staff
Food & Beverage A long list of vocabukary exercises for restaurant workers

Restaurant Dialogues

At The Restaurant (6:08) Example dialogues with subtitles and repetitions
At a Fine Dining Restaurant (4:30) Dialogues and vocabulary
Complaints and requests at the restaurant (1:07) Short episode about ordering a steak
Restaurant expressions English expressions that waiters, waitresses, and restaurant staff use
Politeness training In the middle of the list there are 5 exercises for restaurant and bar staff

Listen to Your Restaurant Customer

Script: Restaurant Phrases
At Breakfast

Arriving at the Restaurant

Ordering the Meal

Discussing the Meal

Paying the Bill

Watching

Hotel Receptionist (8:43) What does a receptionist do at a hotel?

Please tweet your feedback about working with this theme page to the author. All criticism is good criticism when it is meant to make WebEnglish.se better. You can either send a personal tweet, or add #WebEngSE to your tweet.
Tweet to @Outifrisk

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.